Naturally, the corona crisis has negatively impacted many industries through no fault of their own. But is everything only bad? When I turn on the TV, all I see is massive company bankruptcies and whining from all sides.
Boy, it would be refreshing to hear some good news - at least every now and then!
Besides, the slump in economic performance is apparently not so bad. Exports from the EU are doing well.
There are plenty of entrepreneurs in Europe who are providing growth, who are making changes, and who are not running blindly into bankruptcy: such as airlines, which are profiting from the current criminally high freight rates. Freight forwarders, logistics companies, trades, construction, lawyers, tax consultants and online coaches. Suddenly, you can even have high-quality food delivered right to your home.
I was most worried about trade fair builders at the beginning of the crisis. Absolutely zero business. But I should have known better; I underestimated this industry. After all, I've always known trade fair builders to be the fittest, most resilient and most flexible craftsmen of them all. Of course, these people all have jobs now, but they arent building exhibition booths.
There are also great examples of what can now be done digitally. The entire digital industry is simply bursting with power. Nothing but corona could have driven digitalisation at this break-neck speed. So you see, theres some good to be found in the bad.
And the normally sluggish healthcare sector is moving as if its on steroids. There you have it!
By the way, these are all industries that actively pay taxes and »incidentally« also have the risk of losing everything. Administrative offices, schools, museums and theaters do not usually belong to this group.
And the wave of bankruptcies? If you ask the individual banks, you will hear that the wave of bankruptcies is coming - but not in their customer portfolio. You'll hear that every time, even if you ask ten banks in a row. Maybe the rescue programs are working and maybe many entrepreneurs are better than their reputation. There are plenty of job openings currently - and the stock markets don't really point to a global crisis.
I would really like it if the media would take into account from time to time (between all the justified suffering of many industries) that the majority of the private sector has found ways and means to move forward. Why not show a few good examples? That would also be good for everyones mood!
The road to success: do we really have to get worse at everything?
Last week I had a conversation with a customer that left me speechless....
Last week I had a conversation with a customer that left me speechless. Our sales department asked me to speak to a customer on the phone who doesn’t buy from us because we supposedly supply end customers.
No problem, I thought. I called and explained that this is exactly what we don’t do, and that this is a key promise to our dealers. There are extremely rare exceptions – only if a vendor forces us to or a retailer explicitly asks us to. But that almost never happens.
Then it turned out that there was a misunderstanding: the customer said that we also supply small retailers. My answer: »Yes, we do and we have to, based on our contracts with the vendors. Our competitors do that too.«
»All correct«, I hear, but then it got exciting: »Your large competitors are not interested in small customers, so they are poorly served. At Jarltech, small dealers feel comfortable because you provide great service.«
I didn't know whether to laugh or cry ... A customer doesn’t buy from us because our service is too good? I hadn’t expected that.
But don’t worry, contrary to the headline: We will continue to endeavour to offer every customer the best service we can!
Why is good service so important again?
I'm writing to you today from China. Here I have learnt once again why good service is so important....
I'm writing to you today from China. Here I have learnt once again why good service is so important. If you want a customer to pay more than elsewhere, then you have to make the difference! You have to know what they like and anticipate their wishes.
Here in Shenzhen is the Grand Hyatt Hotel – I was here at least six times a year before Corona – and even stored some luggage in Shenzhen, so that I only had to fly with hand luggage. Liquids and such ... that was difficult on the plane.
It’s been over three years since I was last here, and I arrived to be greeted by an armada of hotel staff. My beloved Coke Zero was waiting for me in the car outside the airport. My luggage, which I hadn’t expected to see again, had been stored for three years and completely cleaned for my new stay. Everything was hanging in the wardrobe and the bathroom was neat and tidy. My razor was charged and my chargers stood on the desk. Of course, the fridge was full of Coke Zero and the white wine I had last drunk three years ago. Even the room service knew what I liked to eat.
That’s what hospitality really is. And we have to do the same at Jarltech. Always write down what our customers want and like. And when I go out to dine with a customer, I need to know whether they are vegan or if they don’t like pork, for example. Some customers want to be called and courted on a weekly basis, whereas others find this rather annoying. Some still prefer paper catalogues, others believe it’s environmental pollution. And all the better if a customer returns after three years, and I still have it all written down somewhere. Jarltech may not be a hotel, but we are a service provider that has to differentiate itself The difference is always in the details.
The world's smallest chef gives a guest performance in Usingen
It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11th of October...
It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11th of October 2023 to the 30th of April 2024. Personally, I always have fun enjoying delicious food with a bit of a show. Come by sometime – it's also great for Christmas parties with up to 20 people. And if you're a customer of ours, why not have your sales contact invite you next time you visit Jarltech? 😊
Have fun with the little chef!
Use our know-how power for yourself – free of charge!
We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location....
We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location. If you like, we will be happy to train your new employees or your customers’ employees here. You will find an overview and a virtual tour of the showroom on our website (Link einfügen). We built these facilities for you – but apparently this is not sufficiently known yet. We can work together to make your staff better, or we can make our facilities available to you, and you can organise your own training for your staff or customers. Just as you wish. We are also happy to take care of airport or train station transfers. Just get in touch with your sales representative and we will do something for you!